Package Cost Includes

INCLUSIONS:

PRIVATE TRANSFERS WITH GUIDE.
SHARED ACCOMMODATION WITH BREAK FAST
OVERNIGHT TREKKING & CAMPING IN TH TEA GARDENS ON FULL BOARD
2 NIGHTS BAMBO HUT STAY IN PERIYAR WITH BREAK FAST
BAMBOO RAFTING & FOREST TREKKING WITH GUIDE.
ALL TAXES & SERVICES.

Package Cost Excludes

EXCLUSIONS:

FLIGHT, VISA, INSURANCE
LAUNDRY & PERSONAL EXPENSES
MEAL PLAN OTHERTHAN THOSE IN THE ITINERARY.
TIPS

Booking Policy

All Rights Reserved Transkerala Global ltd 2018-19
Transkerala Global LTD

Terms & Conditions

Abbreviations These abbreviations are used through out in our brochure and website and other medias
TK Transkerala ( the company Transkerala Global)

Ad Adult
Ch Child
RO Room Only
CP/BB Continental Plan ( Room+ Continental break fast)
MAP/HB Modified American Plan/Half board
AP/FB American Plan/Full board
AI All inclusive

A) How to book

The holiday prices in this website and in the brochure are quoted per person and can only be booked directly through our office at Transkerala Global Ltd, E1 7QU London or thorough our website www.transkerala.com . Demand is sure to be high so don’t miss your place as our prices are most competitive and . You can make your reservation by telephoning our Reservations Department on the direct telephone number 02073772179/07580043235 . You can also make a booking online at www.Transkeralaglobal.com . At the conclusion of your booking you will be given a unique provisional reservations booking number which you will need to keep for future reference. A deposit from 50%pp of the holiday price (which will be advised at time of booking). Please see section E2. Booking and payments of the booking conditions. Cheques and postal orders should be made payable to ‘’Transkerala Global’’. To avoid disappointment please book without delay, giving your second choice of dates if possible to ensure inclusion if your first choice is already booked. On receipt of your appropriate payment we will issue a confirmation invoice to you. If booking within ten weeks of departure, full payment is required. You will receive your tickets and travel information approximately 14 days before departure.
Also payment can be made in the form on line bank transfers details of which can be obtained from our office. Your bank may charge you a transfer charge , Please contact your bank or our reservations team to now more.

B) Prices and Web site & brochure accuracy

All prices shown in our website, e-brochure and in other medias are per person in sterling £ unless mentioned otherwise and are valid in accordance with supplier contracts which usually is with in the year. Prices are subject to increase . The prices and information featured in our brochures and shown on our website are correct at the time of publication but are given as guidance only as prices can go up or down. However, in the event of any online inaccuracy or discrepancy, the price quoted by our in-house booking system will be taken as the valid price for the holiday in question at time of booking. We reserve the right to change prices. Accordingly, it is possible that when you book your holiday the actual price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Once you have made your booking and paid a deposit or full payment has been made, we will only increase the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge (see clause E3. ‘Our Price Policy’). A surcharge will be payable in the event of increases in transportation costs (e.g aviation insurance and security levy, fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) and/or in any dues, taxes, or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or where the costs increase as a result of any adverse changes in the exchange rates which have been used to calculate the cost of your holiday. Please bear in mind from time to time certain facilities, including optional excursions, swimming pools and entertainment may be withdrawn or House boat /cruise itineraries altered, due to lack of demand, weather conditions, essential maintenance work or other circumstances outside of our control.

Where the ‘FREE bonus night’ offers appear the prices shown may or may not have been included this offer. This is dependant on other special offers and the applicable dates. Please ask our Reservations Department for full details.
Note: The sterling or Euro prices are quoted with the existing exchange rate at the time this brochures were made and are subject to changes according to forex fluctuation and Transkerala Global London reserves all rights to amend all the prices/ offers without prior notice.

B.1) Price & Credit/Debit charges

You may pay your holiday by debit or credit card. Due to increased processing charges, a 2.5% charge is applicable to all credit card transactions. ( No charges if otherwise stated)

B.2) PayPal Charges
A Pay Pal charge between 1.4%–3.4% will applicable to your booking towards processing charges( No charges if otherwise stated)

B.3) Items NOT included in the Holiday Price/Package Price (per person)
* Air Fair/ Flights( if other wise stated)
*Holiday Insurance * Passports, visas and vaccinations * Optional excursions * Meals and drinks, unless otherwise stated * Personal expenditure * Transfers except where stated * Porterage * Flight supplements ( if flight is included in the price) * Credit card charges * Excess baggage on the aircraft

C) Accommodation

All our prices (including hotel supplements) are per person and are based on the shared occupancy of double or twin-bedded rooms whichever is available. Alternative accommodation supplements are given with the individual holiday details and all accommodation supplements are per person per day. As far as possible we will use the hotels stated in the brochure or web site. Occasionally it may be necessary to use an alternative hotel of equal standard and you will be advised at the earliest opportunity. While a supplement is normally charged for single rooms , these are often inferior to double or twin-bedded rooms. Three-bedded rooms are usually twin rooms with possibility of an extra bed. The standard international practice is to let rooms from midday to midday. However times do vary, Check-in times are usually between 2pm and 3pm, check out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one nights accommodation. Similarly if your return flight is at night you will normally be required to vacate your rooms at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management at the destination. On holidays including Half Board meal arrangements, dinners will normally be based on a table d’hote set menu unless otherwise stated. As far as possible we will use the hotels stated in the brochure. When taking an All-Inclusive holiday the following may apply: You may be required to wear a wrist band or carry an identification card to qualify for the full range of inclusive benefits. Times when free drinks and snacks are served can vary but are typically between 11.00am and midnight. After that a cash bar may operate. Bottled water may not be included as part of your All-Inclusive package/full board. There may be a charge for motorised sports, time limits on some other free sporting activities as well as age or experience qualifications for some sports. If you are under 18, you may have to wear a different coloured wrist band or carry a different identification card to those issued to adult guests. Under 18 year should not expect to be served alcohol. A la carte meals are not included as part of the All-Inclusive package/full board unless otherwise notified by the hotel. One of the main attractions of holidaying abroad is to see something of a way of life that is different to what we are used to at home. You should not therefore expect things to be the same as in Britain/Europe – invariably this is not so. For example Star ratings are awarded by the local authority in each country and should not be compared to equivalent star ratings in the UK as standards may vary . Where it is stated that there is satellite TV in your room, please do not expect to receive more than 1 or 2 English channels. In other countries – some of which have only recently become accustomed
to an influx of foreign tourists – the locals tend to be more relaxed in their approach to life, and this usually means taking their time over things. Also, because of the rapid development of some resorts, the provision of roads, power supplies and water supplies etc. has sometimes not kept pace with the demands of tourism. You may experience problems with plumbing or drainage or inconvenience like a broken door handle, or missing light bulb. Standards of furnishing or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable – indeed even in the largest hotels if everyone decides to shower or bath at the same time, hot water may run short. Don’t get annoyed if these things occur – just report it to the receptionist and it will be fixed eventually! And of course our representatives will also help in any way possible. Food overseas can also be a little different to what you’re used to. The choice of food is a very personal matter and often hotel menus are designed to please the greatest number of people. However, many resorts do have restaurants and snack bars where British style dishes can be bought if you prefer.
Certain hotels may request a credit card/deposit at check in to cover any additional extras. Please be advised some facilities listed in the hotel description may be at an additional fee, you will be advised of this in resort by the hotel.

Room Occupancy

Prices shown in our brochures are for double/twin occupancy of a room. The configuration may be one or two double beds or in the case of a twin room one double and a rollaway/sofa bed or two single beds. Where prices are shown for children this is on the basis that children will be sharing the adult room in existing beds or may involve the use of an additional rollaway or sofa bed, unless otherwise specified. Where 3 or 4 adults are permitted to share a room pricing is available on request but will be on the basis of using the existing bed configuration sometimes with rollaway or sofa beds. Please note that in all cases where twin/double rooms are occupied by more than two people conditions may be cramped.

C.A) House Boat accommodation.

1. All house boat accommodations come with full board ( Includes your Break fast, Lunch, Tea with snacks, Dinner and 2l of mineral water per person per day. Food provided mostly are traditional foods which are popular amongst tourist, however continental options may be available at some times)
2.Children below 5 yrs are free to stay accompanied by their parents.
Children between 5-12 £ 20 /- without extra mattress.
Children between 5-12 £30/- with extra mattress subject to availability.
Extra person £ 60 /- with extra mattress subject to availability.
3. Check in time Alleppey 12.00 noon Kumarakom 12.30 PM
Check out time 9.30 AM 4. Ac will be operated whenever requested by the guest for Premium houseboat.
5. For deluxe houseboats, AC will be operated from 9 pm to 6 am.
6. Overnight Cruise include Lunch, Tea, Dinner and Breakfast – Menu veg or non veg

D)Smoking Restrictions

Smoking has been banned in all public areas in Kerala . For more details please refer to the Kerala tourist board website prior to travel, in order to see the full details of the restrictions. Please note that public areas include bars, restaurants, hotels, shops, coaches and the airport. Separate smoking areas that are well ventilated will be at the discretion of individual bar, cafe or restaurant owners.

E) Special Requests

If you have any special request, you must advise us at the time of booking and clearly note it on your booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as standard bookings subject to the above provisions on special requests.

F.) Travellers with Physical challenges/Medical Problems

Transkerala is welcomes travellers who are physically challenged on many of our holidays but regret that in some cases we are unable to do so, due to the travel arrangements and/or the hotels which are featured. The suitability of any holiday will depend on the nature of a disability and in some cases whether the person with the disability is accompanied by an able-bodied companion. In order to ensure the comfort, safety and enjoyment of your holiday if you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements where necessary, instruct our representatives accordingly. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. A checklist for disabled and less mobile passengers can be obtained by contacting us directly and will need to be completed and signed by you before your booking can proceed. Please note that completion of this form will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen holiday with our resort staff based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect your holiday.
PLEASE NOTE: If special arrangements need to be made for you an extra charge may be levied, this may include transfers. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and no compensation will be made.

G) Private Transfers Private transfer prices are based on a minimum of two people (maximum four or more in case of small groups). If one person is travelling the cost will be double.

H) BOOKING CONDITIONS

E.1) Services provided by other parties

Transkerala will not accept responsibility for services or facilities which do not form part of our agreement, are not detailed on your confirmation or where they are not advertised in our brochure or on our website. For example if an airline cancels a flight, we are not responsible for any pre-departure car parking, hotel, taxis or airport lounge facility. In resort we are not responsible for any excursion, service or facility which your hotel or any other supplier agrees to provide for you while you are away. All queries and claims in relation to such services should be directed to the provider of that service.

E.2) Booking and Payments

Subject to availability, the holidays in our e-brochure, website or other media can be booked by telephoning our reservations department in Transkerala Global London, using the appropriate telephone number, or by visiting our website www.transkeralaglobal.com. The person making the online/telephone booking must be over 18 and in making the booking guarantees that they have authority to accept and do accept on behalf of all parties detailed on then booking, the terms of these booking conditions. The person making the booking guarantees payment to us of the total cost of the holiday booked. A deposit from 50% of the tour price per person (which will be advised at time of booking), plus insurance, if appropriate (or full payment if booking within ten weeks of departure) is payable. The deposit may be increased depending on the airline and/or country you are travelling to. You will be advised of the amount of the deposit payable at the time of booking, however those who have made bookings on the website may be contacted up to 72 hours after the booking has been made and advised of any increases. If the deposit or balance is not received by us in full by the applicable due date, we reserve the right to treat the booking as cancelled by you and levy cancellation charges as described in Section E 4 of these conditions. We do not send reminders of monies owing. The booking is confirmed and a binding contract between us comes into existence when (after we have received payment of the deposit or the full cost of your booking (where applicable), in relation to online bookings, we send you an email confirming your booking or in relation to other bookings we despatch our confirmation invoice. Contact us immediately (at least within ten days) if any information which appears on the email or confirmation or any other document is incorrect or incomplete so that the error can be investigated. We will do our best to rectify any mistake or omission notified to us within the time limits specified above if the error was our fault, but you must meet any costs involved in our doing so if the error was as a result of your fault. If we are notified of inaccuracies or errors more than after 10 days after you have received your confirmation, any costs to amend the booking will be your responsibility.
Credit and Debit Cards & Bank Charges: You may make payment by debit or credit card. Due to increased processing charges, a 2.5%charge is applicable to all credit card transactions for all our tours. Alternatively you can make payments through Bank transfer to ‘Transkerala Global’ bank account ( your bank my charge transfer charges that you have to bear) or Via PayPal with processing charge between 1.4%-3.4%.. Please contact our reservations department if you have any queries for the same.

E.3) Our Price Policy

The prices shown on this website are per person in £’s sterling. We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. All our prices {including accommodations, transfers, flight {(if flight is included) and hotel supplements} are per person and are based on the shared occupancy of double or twin-bedded rooms. (Alternative accommodation supplements are given with the individual holiday details and all accommodation supplements are per person per night). If 2 nights or a week is free, this will still be subject to any room supplements. The price of your holiday are based on exchange rates quoted by the Bank of England at the time the holidays are published. Note: The sterling or Euro prices are quoted with the existing exchange rate at the time this brochures were made and are subject to changes according to forex fluctuation and Transkerala Global London reserves all rights to amend all the prices/ offers without prior notice.
The price of your confirmed holiday is subject at all times to changes in transport costs such as fuel, and any other airline cost changes which are part of our contracts with airlines (and their agents) and any other transport provider; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements (excluding insurance premiums and any amendment charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges or insurance premiums. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of your departures date. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Please consider that the prices in this website or e/brochure are based on the exchange rates available at the time of going to print. The exchange rates fluctuate daily, flight prices may also increase with scheduled airlines and during peak travel periods. Ultimately the nearer to your date of departure that you book your holiday, the higher the flight costs will be, therefore increasing your holiday price. Transkerala always recommends you book early to take advantage of the lower holiday, flight and other related prices and to avoid disappointments.

E.3) Consumer Protection Funds

There is a possibility of the introduction of consumer levies to provide additional financial protection for the holidays in this e- brochure, brochure or website . As we have no way of knowing whether this will happen, our prices have been calculated on the basis that no such levy will be introduced during the validity period of this brochure. If a consumer levy is introduced it will be added to the price of both unsold and confirmed holidays (if applicable) whether it is payable by the consumer or by the tour operator/supplier/agent. The levy will be shown as a separate item on your invoice and will not be subject to the provisions of Our Price Policy.

E.4 A) Cancellation by you

Should you or any member of your party need to cancel your booking, or any part of it, once it has been confirmed, you must do so in writing. The charges which we will impose are set out below, and their level will depend on when we receive your written notification of cancellation. Any
amendment fees, insurance premiums, airport taxes or higher level deposit paid cannot be refunded and are payable in full. Period before departure within which Cancellation charge per written notification of cancellation person cancelling is received by us (see note below)
Period before departure

Cancellation fee per person Before 75 days Deposit or pre payment only
74-61 day 70% of holiday cost
60-45days 80 % of holiday cost
44-35days 90% of holiday cost
Less than 34 days 100% of holiday cost

Note: cancellation charges above are shown as a percentage of holiday cost (excluding insurance premiums or amendment fees). Please ensure that you are in receipt of written confirmation from us of your cancellation. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Airport taxes are not refundable if your holiday is cancelled. Please be advised that if you pay 50% of the cost of your holiday at the time of booking then this is a non refundable deposit. For flight inclusive bookings, you must in addition pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
For Group of 10 persons and above, cancellation charges is as follows; Before 90 days Deposit or pre payment only
89-75 days 70% of holiday cost
74-61 days 80% of holiday cost
60—45 days 90%
Less than 44 days 100% of holiday cost